Responsible Gaming

Responsible gaming at Crickex (operated via the online platform criccex.com) means approaching betting and casino play as a form of entertainment, not a way to make money or solve financial problems. Gambling always involves risk. You should only play with funds you can comfortably afford to lose and only in line with the laws that apply to you in the United Kingdom.

Crickex is operated by VB Digital N.V., licensed in Curaçao under licence number GLH-OCCHKTW0712302019 (Master Licence 365/JAZ). The platform is not licensed by the UK Gambling Commission (UKGC) and is not part of UK schemes such as GamStop or UK-approved alternative dispute resolution services. This means that some UK consumer protections do not apply when you choose to use this offshore service.

Even with these limitations, Crickex aims to support safer play by offering tools and guidance to help you observe your behaviour, set limits, take breaks, and request self-exclusion. Our customer support team (via live chat, Telegram and email at support@criccex.com) is available to assist you with responsible gaming requests, information about our policies, and referrals to professional support organisations where needed.

Risk Awareness

Gambling can become harmful if it stops being an occasional leisure activity and starts to interfere with your daily life, finances, or relationships. As a UK-based player using an offshore site, it is particularly important to self-monitor your behaviour because you are not protected by the full UKGC regulatory framework.

Common signs of problematic gambling

• Gambling more frequently, with higher stakes, and feeling unable to cut back even when you want to.
• Thinking about betting or the casino a lot of the time, including at work, during family time, or late at night.
• Chasing losses - increasing your bets in an attempt to win back money you have already lost.
• Spending money on gambling that was meant for essential expenses (rent, bills, food, debt repayments).
• Hiding or lying about your gambling from family or friends, or feeling shame or guilt after playing.
• Using credit, loans, or cryptocurrency you cannot afford to risk (for example, borrowing to deposit USDT or e-wallet funds).
• Feeling anxious, irritable, or low when you are not gambling, or gambling to escape stress, depression, or loneliness.

Quick self-assessment checklist

Read the statements below and honestly reflect on how often they apply to you. If you answer "often" or "very often" to several, your gambling may be at risk of becoming harmful.

• I spend more time and money on Crickex than I originally planned.
• I sometimes gamble with money I really cannot afford to lose.
• I gamble to cope with stress, sadness, boredom, or other difficult emotions.
• I have tried to stop or reduce my gambling but find it hard to stick to my decision.
• I hide my gambling or the amount I deposit (including via cryptocurrency or e-wallets) from people close to me.
• Arguments at home, problems at work, or financial difficulties have been caused or made worse by my gambling.

If these statements feel familiar, you are strongly encouraged to use the limits and self-exclusion tools described below and to contact independent support services such as GamCare or Gambling Therapy.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to stay in control. On criccex.com, you should use the tools available in your account settings, and if you cannot locate a tool mentioned here, you can request assistance via live chat or email so that our team can apply it manually where possible.

Deposit limits

1. Access your profile: Log in to your crickex.com account and go to My Account > Responsible Gaming or a similarly named section (for example, "Limits" or "Player Protection").
2. Choose the time frame: Select the type of deposit limit you want to set: daily, weekly or monthly. For example, you might choose a daily limit of the equivalent of £20 in your account currency (INR, BDT, PKR or USDT).
3. Enter your limit amount: Type the maximum amount you are prepared to deposit for that period (for example, 2,000 INR per day or 50 USDT per week). Choose an amount that reflects money you can afford to lose, bearing in mind any FX fees when converting GBP to the supported currencies.
4. Confirm and save: Review the figures, confirm the change and wait for the confirmation message. In most cases, lowering limits takes effect immediately, while requests to increase limits may be subject to a cooling-off period and additional checks.

If you cannot see deposit limit options, contact support via live chat or at support@criccex.com and request a daily/weekly/monthly deposit cap. Clearly state the currency and the exact amount you want as your maximum deposit.

Time and session limits

• Session reminders: Where available, enable "session timer" or "reality check" settings in your account. Choose a reminder interval (for example, every 30 or 60 minutes). A notification will then remind you how long you have been logged in and give you the option to log out.
• Daily play limit: If a play-time limit feature is available, set the maximum number of hours you wish to be logged in each day (for example, 1 or 2 hours). When this limit is reached, you should log out and only return the next day.

Short breaks ("Time-Out")

1. Navigate to Time-Out: In My Account, open the Responsible Gaming or Player Protection section and look for "Time-Out", "Short break" or similar.
2. Select duration: Choose a short break period, typically between 24 hours and 72 hours. During this time, you should not be able to place bets or play casino games.
3. Confirm the request: Read the description carefully and confirm that you want to activate the break. You must wait until the selected period has fully expired before logging in to play again.
4. Manual request if needed: If you cannot activate a Time-Out from your profile, contact live chat or email support with the subject "Time-Out Request - UK" and specify the pause period (for example, "Please block my account for 48 hours for responsible gaming reasons").

Remember that these tools apply only to your account with crickex.com. They do not affect your access to other gambling operators. For UK-licensed sites, you should additionally consider national tools such as GamStop and software blockers, described below.

Self-Exclusion

If you feel that limits and short breaks are not enough, self-exclusion is a stronger measure. It prevents you from using your Crickex account for a longer period and is designed to give you space to recover control over your gambling.

What self-exclusion means at crickex.com

• Self-exclusion blocks your access to your account for a chosen period (minimum 6 months, up to permanent/lifetime exclusion).
• During an active self-exclusion you should not be able to log in, deposit, or place any bets or casino games.
• New accounts opened in your name may also be closed if detected, but because Crickex is an offshore, non-GamStop operator, enforcement is more limited than under UKGC rules. You must not attempt to bypass your own exclusion.

How to request temporary or permanent self-exclusion

1. Locate the Self-Exclusion section: Log in and go to My Account > Responsible Gaming, then select "Self-Exclusion" if visible.
2. Choose your exclusion period: Options typically include:
   • 6 months
   • 1 year
   • 3 years
   • 5 years
   • Permanent / lifetime
3. Confirm your decision: Read the explanation carefully and tick any required confirmation boxes. You may be asked to acknowledge that:
   • Self-exclusion cannot normally be cancelled early.
   • You will not attempt to open new accounts during the exclusion period.
   • You understand that the exclusion only applies to crickex.com, not to other operators.
4. Manual self-exclusion: If the menu option is not available, send an email from your registered address to support@criccex.com with the subject "Self-Exclusion Request - UK" and include:
   • Your full name and username.
   • The email and phone number (if any) linked to your account.
   • The desired exclusion period (for example, "Please self-exclude me for 1 year" or "permanently").
   You may also request self-exclusion through live chat; an agent will guide you through the process.

Consequences of self-exclusion

• Account access: You will not be able to log in or place bets during the exclusion. Attempts to re-open the account early should be refused.
• Deposits and balance: In normal circumstances, funds already in your account should remain available for withdrawal, subject to identity checks, anti-money laundering rules, and the operator's withdrawal policy (including any 1x wagering requirement on deposits and closed-loop rules). After withdrawal, no further gambling activity will be allowed.
• Refunds: Self-exclusion is a preventive tool, not a guarantee of refunds for past losses. Requests for refunds are assessed under Curaçao licence rules and the operator's Terms & Conditions; there is no access to UK bodies such as IBAS.
• Other websites: Self-exclusion at crickex.com does not cover other casinos or bookmakers. For UK-licensed operators, you should consider registering with GamStop. For non-UK sites, you may also use blocking software such as Gamban or BetBlocker.

Support Resources

Independent professional help is confidential and often free of charge. Because Crickex is an offshore, non-UKGC operator, you do not have access to UKGC-based dispute resolution, but you still have full access to UK and international support services for gambling-related harm.

Local support for players in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from the UK, 24 hours a day, 7 days a week. Trained advisers provide confidential support, advice and referrals in English.
• GamCare online chat and forums: Visit gamcare.org.uk for live webchat, self-help resources, and moderated forums where you can talk anonymously with others.
• NHS support: The NHS offers specialist gambling clinics in some parts of the UK. You can speak to your GP and mention concerns about your gambling, or search for "NHS gambling support" online for current information.
• Financial advice: If gambling has affected your debts or bills, contact organisations such as StepChange Debt Charity or Citizens Advice for free, confidential financial guidance.

International support organisations

Self-exclusion schemes and blocking tools

• GamStop (UK): Free national self-exclusion scheme for online gambling sites licensed by the UKGC. Once registered, you will be prevented from using UK-licensed online gambling accounts for your chosen period (6 months, 1 year, or 5 years). GamStop does not cover criccex.com, but it is strongly recommended if you also use UK-licensed operators.
• RGIAJ (Spain): Spain's national self-exclusion registry managed by the Dirección General de Ordenación del Juego (DGOJ). Relevant if you also hold accounts with Spanish-licensed operators.
• Gamban: Paid software that can be installed on devices to block access to a wide range of gambling websites and apps, including many offshore operators.
• BetBlocker: Free blocking software that restricts access to gambling sites and can be useful alongside other exclusion tools.
• Bank gambling blocks: Many UK banks allow you to activate a "gambling block" on debit cards or accounts. Contact your bank or check their app to see if this option is available.

Family and affected others

• GamAnon / Gamblers Anonymous family groups: Peer support meetings and online resources for friends and family of people with gambling problems.
• GamCare family support: GamCare provides advice and support resources specifically for affected others via gamcare.org.uk.

All of the services listed above operate independently from Crickex and criccex.com. Your conversations with them are confidential and are not shared with the operator. Seeking help will not affect your ability to withdraw legitimate balances from your account, although normal verification and compliance checks still apply.

Help for Family

Problem gambling often affects close family members, partners and friends. If you are concerned about someone using Crickex via criccex.com, you may feel worried, angry, or unsure how to help. It is important to protect your own wellbeing while encouraging the person to seek support.

How to approach a difficult conversation

• Choose the right moment: Speak when the person is calm and not currently gambling or under the influence of alcohol or drugs.
• Use non-judgmental language: Focus on what you observe and how it affects you, using "I" statements (for example, "I'm worried because I've seen you gambling late at night and we are struggling with bills").
• Listen actively: Give them space to talk, even if you disagree. Denial is common; avoid arguments and instead return to specific examples of harmful behaviour.
• Set clear boundaries: Be clear about what you can and cannot do (for example, you will not lend more money for gambling or cover debts caused by gambling).
• Encourage professional help: Suggest contacting GamCare, Gambling Therapy, or a GP, and offer to sit with them while they make the call or start a chat session.

Support resources for families

• GamCare forums and chatrooms: Sections dedicated to partners and families affected by gambling (gamcare.org.uk).
• Gambling Therapy forums: Online communities and live support for both gamblers and their loved ones (gamblingtherapy.org).
• GamAnon: Support groups, often linked to Gamblers Anonymous, for families and friends (gamblersanonymous.org).
• Local counselling services: Many UK charities and counselling providers offer support for families affected by addiction.

Recommended next steps

1. Encourage self-exclusion and blocking tools: Support the person in requesting self-exclusion from crickex.com, registering with GamStop for UK-licensed sites, and installing software blockers such as Gamban or BetBlocker.
2. Seek professional help: Encourage them to contact GamCare or their GP. You may wish to seek your own support to cope with the situation.
3. Review finances: If you share finances, consider seeking advice from Citizens Advice or a debt charity. You may need to take practical steps such as separating accounts or limiting shared access.
4. Emergency situations: If you believe the person is at immediate risk of self-harm or harming others, contact emergency services or a crisis helpline without delay.

Operator's Commitment

Crickex, operated via criccex.com under a Curaçao licence (GLH-OCCHKTW0712302019, Master Licence 365/JAZ), is committed to promoting safer gambling, even though it is not regulated by the UK Gambling Commission. Our procedures are designed to identify potential risk patterns and to respond appropriately, within the scope of our offshore regulatory framework.

Behavioural monitoring and internal checks

• Account behaviour analysis: We may review playing patterns such as unusually long sessions, rapid repeated deposits (for example, frequent cryptocurrency top-ups), chasing losses, or sharp increases in stake size.
• Affordability and risk indicators: While we do not perform UK-style affordability checks, we may request additional information or impose limits where activity appears inconsistent with normal recreational play or suggests potential misuse of payment methods.
• Automated warnings: System-generated notifications may be used to remind you of your time spent, total deposits, or changes in behaviour, encouraging you to review your limits or take a break.
• Tool promotion: Our support team is instructed to inform at-risk players about deposit limits, Time-Outs, and self-exclusion, and to provide links to independent support organisations when appropriate.

When we may contact you proactively

• If we detect behaviour that indicates a heightened risk of harm (for example, sustained heavy losses over a short period), we may contact you via email or on-site messaging to:
  • Inform you of the observed pattern.
  • Offer or apply lower limits or temporary restrictions.
  • Encourage you to consider a Time-Out or self-exclusion.
• In cases of suspected fraud, money laundering, or serious rule breaches, we may also review and restrict your account in line with our Terms & Conditions and Curaçao regulatory obligations. These checks are primarily for compliance but can also reduce harm from high-risk behaviour.
• All contacts are made with the intention of supporting safer gambling and complying with our licence obligations. However, as an offshore operator, our interventions do not replace the stronger protections available under UKGC regulation.

We encourage all UK-based players to use our tools together with national safeguards such as GamStop, bank gambling blocks, and independent counselling in order to build a robust safety net around their gambling activity.

Updates

Responsible gaming standards, legal requirements and regulatory practices evolve over time, both in Curaçao and in the United Kingdom. Crickex therefore reviews and updates this responsible gaming information periodically to reflect current best practices, changes in our licence conditions, and updates to our internal procedures.

• Notification methods: When material changes are made to our responsible gaming tools or policies, we may:
  • Publish an updated version of this page on criccex.com.
  • Display notices or banners in your account area after login.
  • Send informational emails to registered customers, where appropriate.
• Player responsibility: You are responsible for regularly reviewing this page, our Terms & Conditions, and our Privacy Policy to stay informed about current rules and protections.

Nothing on this page constitutes legal, financial, or therapeutic advice. For personalised advice, please contact a qualified professional or one of the specialist organisations listed above.

Last updated: 20 January 2026

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, request a Time-Out or self-exclusion, or provide feedback about your experience as a UK-based player using Crickex on criccex.com, you can contact us through the following channels.

Responsible gaming contact details

• Email (primary): support@criccex.com - Please include "Responsible Gaming - UK" in the subject line so that your request can be prioritised and directed to the appropriate team.
• Live chat: 24/7 live chat is available via the criccex.com interface. Select the category "Responsible Gaming" or explain that your enquiry relates to limits, breaks, or self-exclusion.
• Telegram: Support is also available via Telegram, where offered by Crickex, for general and responsible gaming queries.
• Telephone: Crickex does not currently operate a customer telephone support line. For urgent emotional support, please contact the UK National Gambling Helpline on 0808 8020 133 or other organisations listed in the Support Resources section.

Feedback and self-control request form

On this responsible gaming page or within your account area, you may find a feedback or contact form. Where available, you can use it to submit:

• Requests to set or change deposit, loss, or time limits.
• Requests for Time-Outs or self-exclusion, including your preferred duration.
• Concerns about your own gambling behaviour or that of an account in your household.
• Suggestions for improving our responsible gaming tools and information for UK-based players.

When completing the form or contacting us by email or live chat, please provide accurate information and clearly state the actions you are requesting (for example, "Set a weekly deposit limit of 50 USDT" or "Apply a 1-year self-exclusion"). Our team will review your request as quickly as possible, usually within 12 - 24 hours for email and in real time via live chat, and confirm once the requested measures have been applied.

If you are dissatisfied with how a responsible gaming issue has been handled, you may raise a complaint through our internal complaints process described in the Terms & Conditions. Please note that, as a Curaçao-licensed operator, we are not subject to UKGC or IBAS dispute resolution; external escalation options, where available, are provided under Curaçao regulations.